Retailing and Hospitality

THE BIG HIGH DESK

Learn how to read the body language of your customers to ensure complaints don’t escalate and become difficult situations.

THE JOB WOULD BE FINE WITHOUT CUSTOMERS

How to excel in customer care without having to say a word.

ACROSS CULTURES

Dealing with individuals or companies from different countries can seem easy, but if you insult them with your body language you can lose new or repeat business. It’s not what you say but what your body language says that matters.